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We may laugh about the fate of our health resolutions, but
the negative consequences in terms of illness and loss of
self-esteem have tragic proportions.
Unfortunately, less than 30 percent of personal and
organizational goals are ever achieved. Even with inspired
leadership and well-motivated participants, cultural
barriers eventually overwhelm change efforts. Individual New
Year’s health resolutions rarely make it to March.
Important
business goals for creating learning organizations, total
quality management and principle-centered leadership begin
with much fanfare and quickly disintegrate. Two independent
studies in the 1990s, one published by Arthur D. Little and
one by McKinsey & Co., found that out of the hundreds of
total Quality Management (TQM) programs studied, about two
thirds “grind to a halt because of the failure to produce
hoped-for results.” Reengineering has fared no better; a
number of articles, including some by reengineering’s
founders, place the failure rate somewhere around 70
percent. Harvard’s John Kotter, in a study of one hundred
top management-driven “corporate transformation” efforts,
concluded that more than half did not survive the initial
phases. He found a few that were “very successful” and a
few that were “utter failures.” The vast majority lay
“…somewhere in between with a distinct tilt toward the lower
end of the scale.”
The result of such
a high failure rate is lowered self-esteem and increased cynicism. Some
groups even create their own jargon to laugh a bit at their
skepticism: At Harley-Davidson, management’s latest great
ideas are greeted with the phrase “AFP,” which is translated
publicly as “Another Fine Program.” Insiders know what four
letter word the F really stands for. Frustrated by failed
initiatives, people are on constant lookout for new and
more inspired goals. To stand out from past failures, some
new-age and corporate gurus have advanced truly wacky,
simplistic and potentially hurtful ideas. These fad diets
and "business breakthroughs" are artifacts of
failed sensible and compassionate approaches to change.
Many people are giving
up on change. For example, doctors tend to prescribe
expensive and dangerous drugs because they are reluctant to
prescribe necessary lifestyle changes. After all, doctors
rightly believe that few of their patients will achieve
successful lifestyle change. |